Windows 10 Quick Assist

Run Windows 10 ‘Quick Assist’ to assist someone with their PC from afar.

Note: ‘Quick Assist’ is only available from version 20H2 onwards and assistant needs a Microsoft account.

  1. Right-click the Start button
  2. Click Search
  3. Type Quick Assist and hit Enter on your keyboard
  4. Ask remote user to do the same
  5. On your PC, click Assist another person
  6. Select your Microsoft account and login
  7. Give the six-digit code (see screenshot above) to the remote user to enter into the ‘Code from assistant’ box
  8. Remote user then clicks Share screen
  9. Assistant then chooses either Take full control of their PC or View only their desktop
  10. Remote user then clicks  Allow

Once connected, you can use the toolbar at the top to open a chat window, annotate the screen and pause or end the session

 

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